Help centre
Contact us
Sign in
Billy Support
Troubleshooting
Troubleshooting
App
How do I add or edit family members?
I've forgotten my password
How do I turn on vacation mode?
Why don't I receive notifications from Billy?
Updating the Billy app
My home and away isn't working
See all 7 articles
Hub
What do I do if my Billy hub is offline?
Sensors
Can I move the sensors to a new location?
How can I tell if my sensor is working?
My sensors falls offline intermittently
What do I do if my sensor is offline?
How do I remove sensors?
Batteries
What batteries do the Billy sensors use?
Where can I buy batteries for the Billy sensors?
Changing Batteries: Motion Sensor
Changing Batteries: Multipurpose sensor