Troubleshooting

App

• How do I add or edit family members?
• I've forgotten my password
• How do I turn on vacation mode?
• Why don't I receive notifications from Billy?
• Updating the Billy app
• My home and away isn't working

See all 7 articles

Hub

• What do I do if my Billy hub is offline?

Sensors

• Can I move the sensors to a new location?
• How can I tell if my sensor is working?
• My sensors falls offline intermittently
• What do I do if my sensor is offline?
• How do I remove sensors?

Batteries

• What batteries do the Billy sensors use?
• Where can I buy batteries for the Billy sensors?
• Changing Batteries: Motion Sensor
• Changing Batteries: Multipurpose sensor