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  2. Troubleshooting

Troubleshooting

App

  • How do I add or edit family members?
  • I've forgotten my password
  • How do I turn on vacation mode?
  • Why don't I receive notifications from Billy?
  • Updating the Billy app
  • My home and away isn't working
See all 7 articles

Hub

  • What do I do if my Billy hub is offline?

Sensors

  • Can I move the sensors to a new location?
  • How can I tell if my sensor is working?
  • My sensors falls offline intermittently
  • What do I do if my sensor is offline?
  • How do I remove sensors?

Batteries

  • What batteries do the Billy sensors use?
  • Where can I buy batteries for the Billy sensors?
  • Changing Batteries: Motion Sensor
  • Changing Batteries: Multipurpose sensor
Still have questions?
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