Troubleshooting

App

• My home and away isn't working
• Updating the Billy app
• Why don't I receive notifications from Billy?

Account

• I've forgotten my password

Batteries

• Where can I buy batteries for the Billy sensors?
• What batteries do the Billy sensors use?
• Changing Batteries: Motion Sensor
• Changing Batteries: Multipurpose sensor

Hub

• What do I do if my Billy hub is offline?

Sensors

• How can I tell if my sensor is working?
• My sensors falls offline intermittently
• What do I do if my sensor is offline?
• How do I remove sensors?