If your Billy hub is offline, it could mean it’s lost power or internet connection.
To get the hub back online, please follow these simple steps:
- Check if your internet’s working on another device, like your computer or mobile phone. Billy will only work when your internet is online.
- Next we'll check each of the cables at the back of your hub. The best way to do this is to unplug each one carefully, and then plug them back in firmly.
- If your internet is working and all cables are connected, please restart your hub. To do this, unplug the hub from the powerpoint on your wall for at least 30 seconds. Then plug it back in.
- You'll know that Billy is back online when you see a small green light on the front of the hub.
If you have any problems with this, please get in touch and we’ll help you out. Email firstname.lastname@example.org or call 1300 810 006